In our day to day conversations, how do we “talk the walk”?

We’ve all heard of “walking the talk” – but what of “talking the walk”?

Googling this just now I came across a report Talk the Walk - Advancing Sustainable Lifestyles through Marketing and Communications (http://www.talkthewalk.net/) by Utopies, UNEP and UNGC. However I don’t want to talk now about “design, development, branding, packaging, pricing, distribution, personal selling, advertising and sales promotion” (see the foreword). Rather I want to refer back to an earlier entry and ask: In our day to day conversations, how do we “talk the walk” and reflect the core values employed in our work?

During the coffee break at a recent external networking meeting - where I was a newcomer in the community - another participant approached me; “Of course the discussion about the Wilbur model would have gone over your head”, he began the conversation. This completely surprised me. Only minutes before the break the group had been affirming the importance of respect and trust, as conditions for successful efforts to bring together diverse people and organizations in exploring sustainable solutions to complex, multi-stakeholder challenges!

Our conversations can serve to enforce or discredit our messages and ourselves in powerful and lasting ways. Walking the talk is imperative. Talking the walk is so important too. People notice.

Are we having conversations that matter?

We have conversations everyday. How many of these conversations matter? When did we last have a conversation that mattered? And what was it that made it matter? What defines a conversation that matters from the multitude of conversations that so often fill our world?

We’ve all come away from conversations that have mattered and to some extent (whether we recognize it at the time or not) shaped our lives - conversations that have changed the nature of our relationships, the way we think and the way we behave. Similarly we’ve come away from conversations which have made little (or no) impression on us, and following which business continues as usual.

Having just returned from some wonderful conversations with the Generative Dialogue Project (http://www.generativedialogue.org/), I got to wondering: How are the conversations our organization is having changing the nature of relationships and the way people, groups and societies around the world are thinking and behaving? In other words, to what extent are our conversations bringing about the change we seek and helping achieve our objectives? And how can we continue to improve the quality of our conversations to better ensure that they matter?

As yet I don’t have the answers to these questions. I do think that sparking some conversations about them in our organization would be very worthwhile – enabling us to further reflect on and learn from our own conversational practices.

To Blog or Not to Blog?

Why do people blog?

"Why do you want to blog?" my husband, the software engineer asked me. "Is it for visibility? Is it an ego-thing? Is it to start a discussion on an interesting topic? Is it to gather a community of like-minded people around you?"

What good questions. What was it about blogging that made it an interesting way to capture our thoughts? And what did we hope to accomplish by starting and maintaining a blog? Here are a few responses:

1. What a great way to explore a new communication medium!
2. This gives us a new way to follow our favorite topic - learning - and to capture this journey for ourselves;
3. It presents a creative way to practice Appreciative Inquiry within an organization;
4. It might get other people who are passionate about institutional and personal learning to start a conversation with us;
5. It gives us a reason to be deliberate about our learning;
6. It might give other people some ideas or things to think about (it certainly does for our team);
7. It is a useful way to frame our experiences for one another in our team; it asks us to be concise and make a point;
8. Everyone else is doing it! (actually at the moment I've only found one other blogger in the Bangkok office);

These are some of my reasons for blogging, and, I can say, that I notice that it has created a whole new sense of energy and purpose for our team. This blog helps us to capture and crystallize our learning points as we work through our day, and practice communicating them to each other. It's a storytelling tool - a way to create a meaningful narrative and draw a single thread of learning out of the deluge of information, stimulating conversations and multi-sensory inputs that we get every day.

I find that I listen more deliberately. It makes me want to be an active learner and not a passive learner, at least I want to notice what I am learning so that I can value it (and potentially write about it). I think this blog is more for us than for anyone else. However, at some point it might get noticed. We are sure that others will see that we are writing with appreciation, good will and good intent.

Most of all this learning blog makes me want to ask really good questions. Like, "It's 10:30 at night, what else should I have been doing when I was working up this blog entry?"

Learning from What Works in Our Organization

We are currently exploring even more ways to "Walk our Talk" within the organization. A meeting last Tuesday was devoted to looking at the assets (experience and expertise) that we already have within the institution in terms of sustainability practices, both individual and institution-wide, and what we would like to know more about.

Starting any new initiative in a very busy, dynamic environment demands not only an eye on content, but also on process. At the end of our meeting to further develop some of the priority areas (identified as travel and transport policy/CO2 emissions, local interaction, and administration/workplace effectiveness), we asked ourselves the question and had a lively brainstorming session:

When you have seen new initiatives be successful and have impact in this institution, what were some of the things that made them work? What were some of the features of this success?

The people attending came up with many excellent examples of what has made various initiatives work, here are some of the things that were shared:

- There was a "buzz" - people talked;
- There was strong communication and teamwork;
- There was clearly coordinated teamwork across the regions, programmes, strategies, and so on;
- There were dedicated resources: a person responsible and financial resources;
- Senior management championed the activity along with involved staff;
- Targetted services were a part of the activity and they were client-oriented;
- There was personal commitment and clearly defined responsibility;
- There were clear goals and the activity reported on the progress it was making;
- People saw a personal benefit (and it felt good!);
- Everyone involved spoke the same language - there was consistency of message;
- There was collective engagment and people were convinced about the activity;
- All the main parties were involved in the design;
- There was the power of volunteers with a common passion.

Each of these items came with an example of an initiative and a good story, from someone who was involved. I personally find this a really helpful list of keys to success for activities within a complex institution. These work within our organization; they probably would also work in other institutions. It is a good learning exercise for anyone - when you have participated in an activity that really worked, what were some of the things that happened that made it a success?

The Subtle Practice of Noticing our Learning

Last week I ran a short workshop on facilitation for 8 people within our organization. Four days after the workshop, to follow up with them and tap in on their learning, I sent an email with three questions:

1. Have you noticed anything in your work that we talked about in the workshop (that you might not have noticed before)?

2. Have you done anything different or differently based on something you heard or learned at the workshop?

3. If you were going to conduct the workshop, or if we were going to do it again, what is one thing you would change?

I was very surprised that one person wrote back saying that she had not noticed anything new after our workshop. As a facilitator, what an opportunity this response provided me for reflection!

How could this response give me some new insights about learning? How could I redesign the workshop so that I get a different response to this question in the future? What could I do differently? I thought of three things:

1) I could find out more about people's experience with facilitation prior to the workshop (I asked them this in the first 15 minutes of our session). Then I could make sure that there is something new in there for everyone. This still might not help them see something new in the few days after our session if they do not find themself in a "facilitated" context.
2) Perhaps I could wait longer to ask this question, or ask it several times. So that people have more time to link what we talked about over to real situations.
3) Or I could ask a different question: I could embed the notion that participants will notice something by asking, "What is one new thing you have noticed in your work that we talked about during the workshop?" Then they can actively look for an example, and by looking they will probably find one, perhaps more, and create a longer learning process for themselves and potentially more value from their participation.

Maybe with all the "noise" going on around us, we just don't notice these small learning moments sometimes? Noticing them definitely takes practice...

When Our Organization turns Sixty, what will she be saying?

"Today this organization celebrates its 58th birthday!" it was announced at yesterday’s staff meeting. In two years time, its 60th birthday will be celebrated at the opening ceremony of the World Conservation Congress in Barcelona. What will all those present be saying about these past sixty years in our organization and those of the future?

In twelve days I will be at a surprise birthday party celebrating my Mother-in-law’s 60th. Last night my husband and his sister began busily reflecting on the life of their Mum and what they have learned from her. Oblivious to this little secret, she too is taking stock of what life has taught her over the last sixty years and how she wishes to embrace these lessons to make the most of the coming decades. Sixty is a big birthday, most people think "What kind of impact do I want to make in the years I have left?"

Whilst organizations and individuals have different life cycles (some institutions last for hundreds of years, our doctors have not cracked that yet), approaching the 60th birthday of our organization seems a great opportunity to reflect on what the organization has accomplished in the last fifty-eight years and what we have learned from it. How can these lessons can be embraced and used to propel our organization into its future in the most meaningful way?

If our organization was a person turning 60, what would she say was the most important contribution she has made to the people and world in the last 60 years, and what would she like to be known for in the future?

The Importance of Being Witty

Today the new Director General greeted the staff for the first time (she begins officially in January 2007). People filled the cafeteria with a little trepidation perhaps, a new boss after all... However, a couple of good jokes later, you could feel the mood lighten and energy fill the room:

New DG: How many people work in this organization?
Senior Staff Member: About half.
New DG: Which half are you?

That worked, a quick fire response and a big smile - you never get a second chance to make a good first impression!

What Did I Notice Sailing Around the Blogosphere? Learning About Blogs

We have just started our blog about learning at our organization and in doing so, I did some learning myself about blogs (after being completely inspired by a presentation on the power of this medium by Alex Steffan from www.worldchanging.com). I spent around 3 hours looking at many blogs about learning and here is what I noticed:

1. The blog itself needs a distinguishable title and a good tag line that talks about what the theme is. Otherwise it is hard to find it;
2. Colour and font are important for readability;
3. Short is definitely good. But too short unless there is some pithy content is not good. www.Dormgrandpop.com site has good length - long enough to develop a thought, and not too long to get boring;
4. Links are valuable;
5. Postings have great title names - clever (think New Scientist);
6. No spelling errors. This reduces trust in content;
7. Write in full sentences and with proper punctuation and capitalisation - otherwise it is not easy to take seriously; and
8. Archives are hard to use if there is not a search function on the site. It is hard to look into the date archives if you are looking for something special. Thematic archives seem easier to use, except that not too many blogs have thematic archives (some do.)

We are just going to start our blog and get going. We will no doubt find our pace in a few days...